Thank you for visiting and shopping at NYO3®. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Where does NYO3® ship from?
All orders placed with NYO3® will be processed and shipped from the United States.
Shipping Cost & Transit Times
The shipping cost and transit time of your order are standard for all orders across the United States. If you are located in the USA, the transit time may take 5~6 days. International Shipping cost and transit time may vary and can’t be guaranteed depending on the shipping destination. These estimated times do not include processing time.
Delivery delays can occasionally occur.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Processing Time
Order processing typically occurs within two business days with shipment following immediately after. Business days are Monday through Friday from 8:00 AM to 5:00 PM PST. The processing time does not count toward the transit times. The estimated transit time begins once the order has shipped from our facility.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Can you provide me with a tracking number?
All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.
Incorrect Address
Please note that we cannot change the delivery address after an order has been shipped. We work directly with our carriers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. Our carriers generally charge a fee for their package intercept option. Our carriers may allow for change of address as well, however, fees may apply. If such an address error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise. We highly recommend adding your phone number and email to all orders as different carriers’ locations use different methods to contact customers.
Customs & Country Regulations
We do our best to adhere to each country’s individual import policies. It is up to the consumer to double-check your country’s import policies before ordering. Orders that are seized by your local customs can not be refunded.
Package Loss
Although it is rare for orders to get lost or delayed, please be aware that it can happen. For international orders, the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 40 business days to clear customs (in very rare circumstances). An order will not be considered “lost” until 35 business days from the date of shipment. We are unable to process claims until the 40 business days period has passed. In the event your order has been lost, you must contact our customer support department at hello@nyo3.com and report it as lost to us within 60 calendar days of purchase. Depending on your location and carrier selection, we’ll work to help resolve this issue. Orders that are not reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.
Disclaimer
NYO3® cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from NYO3®, you agree to our policies above. NYO3® reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
NYO3® is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
NYO3® is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.