RETURNS & REFUNDS

We have a no-return policy for open items, which means you can only return non-open, non-damaged items. Any return shipping fees are to be paid by the customer. The return window is 30 days only from your order date.

To be eligible for a return, your item must not be open or used, or damaged and you must provide a reason for the return, so that we may better serve future customers. You’ll also need the receipt or proof it was purchased from our website.

To start a return, you can contact us at hello@nyo3.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@nyo3.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like promotional items (we cannot accept returns on sale items or gift cards). Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 workdays for your bank or credit card company to process and post the refund too.

Validity

Each customer gets only one return per lifetime, once consumed no further returns will be accepted.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

I’ve entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, and we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 30% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at NYO3®. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.